braventore™
Official business and customer service information for Braventore™.
TERMS OF SERVICE
Clear information and thoughtful support to help make your Braventore™ shopping experience simple, transparent and easy to understand.
Better care starts with clear information.
Find store details, shipping information, returns guidance, privacy information and other important Braventore™ policies.
Explore Our Products →TERMS OF SERVICE
We believe store information should be easy to understand. The details below explain the policies and information related to this page.
Braventore™ is owned and operated by Shanghai Pixel Light-Year Technology Co., Ltd. | Legal Representative: Dong Xihong | Customer Support Email: service@braventore.com | Business Address: No. 1800 Panyuan Highway, Changxing Town, Chongming District, Shanghai (Centralized Registration Site)
These Terms and Conditions apply to orders and customer interactions through the Braventore™ website.
Product Information
We aim to present product descriptions, specifications, dimensions, images, and intended uses as accurately as reasonably possible. Minor differences in appearance may occur because of screen settings, lighting, production batches, materials, or other normal variations.
Order Information
Customers are responsible for providing accurate contact and delivery information.
If an order detail needs correction, contact service@braventore.com as soon as possible.
Cancellation or change requests received before dispatch will be reviewed promptly. Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may be used after delivery.
Shipping
Orders are prepared for prompt dispatch.
Estimated transportation time is 3–7 business days after dispatch. External carrier, customs, weather, destination, or public-holiday conditions may occasionally affect delivery.
Returns and Refunds
Eligible products may be returned within 30 calendar days after delivery.
Preference-based returns may require the customer to cover return shipping costs.
Verified damaged, defective, incorrect, or materially different items will be addressed through an appropriate solution without additional return cost to the customer.
Approved refunds are normally completed within 7–10 business days after the returned item has been received and inspected.
Customer Support
Customer service and after-sales requests are normally reviewed within 3 business days.
These Terms should be read together with the Privacy Policy, Shipping Policy, Return & Refund Policy, and other store policies published by Braventore™.
We're happy to help.
Contact the Braventore™ customer service team if you have questions about this information.