RETURN POLICY

Braventore™ is owned and operated by Shanghai Pixel Light-Year Technology Co., Ltd. | Legal Representative: Dong Xihong | Customer Support Email: service@braventore.com | Business Address: No. 1800 Panyuan Highway, Changxing Town, Chongming District, Shanghai (Centralized Registration Site)

Braventore™ provides a 30-calendar-day return period after delivery for eligible items.

Return Eligibility

For preference-based returns, an item should generally be unused, undamaged, and in its original condition with original packaging, accessories, and included components where applicable.

Items showing substantial use, customer-caused damage, missing essential components, or improper handling may not qualify for a standard preference-based return.

How to Request a Return

Contact service@braventore.com within 30 calendar days after delivery.

Please provide:

• Order number
• Item being returned
• Reason for the return
• Relevant photographs or videos where appropriate

After-sales requests are normally reviewed within 3 business days.

Return Location

Do not return items to our business registration address unless customer service specifically instructs you to do so.

After approval, customer service will provide the appropriate return facility address and return instructions according to the product and fulfillment arrangement.

Return Shipping Costs

For preference-based returns, the customer is generally responsible for return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its product description, Braventore™ will provide an appropriate return, replacement, or refund solution without additional return cost to the customer.

Refund Timing

Returned items may be inspected after arrival at the designated return location.

Approved refunds are normally completed within 7–10 business days after the returned item has been received and inspected.

Cancellations

Cancellation requests received before dispatch will be reviewed promptly. Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may be used after delivery.