Braventore™ — Clear and Fair Return Review
Braventore™ wants customers to understand the return process before submitting a request.
Eligible items may be returned within 30 days after confirmed delivery.
All requests are reviewed according to the product condition, return reason, and supporting information.
Customers should contact support before sending any product back.
Return administration and eligibility review are handled by Shenzhen Yaichenxuan Technology Co., Ltd.
Items returned without prior instructions may be delayed, rejected, or sent to an incorrect location.
General Return Conditions
To qualify for review, an item should normally be:
• Unused, unworn, and unwashed
• Free from pet hair, odors, stains, or damage
• Complete with original accessories and components
• Returned in suitable protective packaging
• Accompanied by valid order information
Products showing clear signs of use beyond reasonable inspection may not qualify for return.
Hygiene and Safety Restrictions
For health and hygiene reasons, certain opened, used, personalized, consumable, grooming, feeding, bedding, or close-contact pet products may not be returnable unless they arrived damaged, defective, or incorrect.
Eligibility depends on the product category and condition.
Damaged or Incorrect Items
Customers should report visible damage, missing components, defects, or incorrect products promptly after delivery.
Photographs of the product, external parcel, internal packaging, and shipping label may be required. The item and packaging should be kept until the review is completed.
Return Shipping
Customers may be responsible for return shipping when the return is based on preference, size selection, duplicate ordering, or another reason unrelated to a verified store error.
Approved solutions for confirmed damaged, defective, or incorrect items will be determined after review.
Refund Review
Refunds are considered after the returned item is received and inspected. Original delivery-related charges may not be refundable unless required by applicable law or the issue resulted from a verified store error.