CONTACT US

Braventore™ is owned and operated by Shanghai Pixel Light-Year Technology Co., Ltd. | Legal Representative: Dong Xihong | Customer Support Email: service@braventore.com | Business Address: No. 1800 Panyuan Highway, Changxing Town, Chongming District, Shanghai (Centralized Registration Site)

Business Address:
No. 1800 Panyuan Highway, Changxing Town, Chongming District, Shanghai (Centralized Registration Site)

Braventore™ customer service can assist with product information, order questions, shipping updates, delivery concerns, return requests, refund inquiries, and other after-sales matters.

Customer Support Email: service@braventore.com
Customer Service Phone: +86 18041675894
Customer Service Hours: 8:00 AM–10:00 PM

Customer service and after-sales requests are normally reviewed within 3 business days.

When contacting us regarding an order, please provide your order number and a clear explanation of the request. For damaged, defective, incorrect, or materially different items, photographs or videos may be requested where reasonably necessary to review the issue.

Eligible items may be returned within 30 calendar days after delivery. Approved refunds are normally completed within 7–10 business days after the returned item has been received and inspected.

For order changes or cancellations, contact us as soon as possible. Requests received before dispatch will be reviewed promptly. Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may be used after delivery.

Please do not send products to our business registration address unless customer service specifically instructs you to do so. Approved return instructions will include the appropriate return location.